Privacy Policy

Information collected


In using Soapp, you agree to provide information and Soapp will use your information the manner specified below.


In using Soapp you provide to us the following:


(a) Account Information. This consists of your mobile phone number which will be utilised to create your Soapp account. By using Soapp you also provide the contacts in your mobile phone. By using this service you confirm that you are authorised to provide such numbers. Other information that you add to your account, such as your name, profile picture and status messages.


(b) Messages. Soapp administrators cannot access and read your messages, however your messages may be stored in our servers in the event that the message cannot be delivered immediately, such as when you are offline or have no internet access.


(c) Customer Support. You may be required to provide information related to the use of Soapp, including but not limited to, copies of your messages, contact information, details of how you use Soapp. This will be used solely for the purpose of providing customer support.  


Automatically Collected information:


(a) Usage information. In order to continuously improve our service, we collect diagnostic and performance information.

(b) Transactional Information. For SoappBiz users, we may receive information and confirmations such as payment receipts and other information from third parties processing your payment.


(c) Device and Connection. We collect information on your device when you install, access or use the services. This information consists of but is not limited to, hardware, operating system information, IP address, mobile network information and device identifiers. We will also collect information based on your location if your location feature is activated.  


Law and Protection


We may collect, use, preserve, and share your information if we are required to:


(a) respond pursuant to applicable law or regulations, to legal process, or to government requests;


(b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations;


(c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues;


(d) protect the rights, property, and safety of our users, and Soapp International Sdn Bhd.

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